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Emotionally Intelligent Sales and Customer Service

Salespeople high in emotional intelligence are able to reflect on their own emotions and adjust them to best fit with the buyer and situation they are dealing with them in. They can anticipate and plan sales interactions to help ensure the buyer feels valued and confident in dealing with them. 

Salespeople with high emotional intelligence are more capable of regulating their own emotions, adapting, and influencing the emotions of buyers in a subtle way that brings about positive interactions.

Transform the experience of buyers

Buyers purchase based on emotion and justify their choice with logic. Today buyers are able to justify their decisions online and elsewhere without any input at all from salespeople. It’s the connection you make, how well you work through their objections, and how confident you help make them feel that helps you make the initial sale. How well you deliver on your promises, maintain the relationship and help the buyer navigate internal disagreements that helps keep them loyal. Emotional intelligence is the critical competency underpinning all this.

Emotional intelligence can and should be developed and improved over time. All that is required is a desire to improve, a foundation of self- awareness and practice. The personalised Genos EI Sales Report is designed to provide this foundation of self-awareness. 

It is the starting point for a developmental journey.

The Emotionally Intelligent Sales Assessment

At Lynch & Associates we use the Genos Assessment tool to generate reports that provide our clients with:

  • Insight into how important it is that the individual demonstrates emotionally intelligent  behaviour.
  • Insight into how well they currently demonstrate emotionally intelligent behaviour.
  • Practical tips on how to obtain additional feedback from others on their emotional intelligence and how to effectively respond to it.

EI Sales Behaviour
Self Report

This individual assessment report presents how well an individual believes they demonstrate emotionally intelligent sales behaviour, and how important they believe it is to do so.
Contains: Self-Assessment Results.



EI Sales Behaviour
180° Feedback Report

This report presents how well an individual demonstrates emotionally intelligent sales behaviour, how important it is to colleagues that they do so, and qualitative comments from raters.
Contains: Feedback from Colleagues and Customers


EI Sales Behaviour
360° Feedback Report

This report presents how well an individual demonstrates emotionally intelligent sales behaviour, how important it is to colleagues that they do so, and qualitative comments from raters.
Contains: Self-Assessment Results and Feedback from Multiple Rater Categories including Customers

Key Features of the Assessment

  • Interpretation of results is engaging and readily accessible with our beautifully presented reports.
  • Benchmarked results provide a comparison with others self-assessed results and the report outlines the type of behaviours associated with being emotionally intelligent in the workplace.
  • Raters provide free text responses for each competency assessed. These are captured in the Feedback Report and help understand the context behind rater responses to assessment questions.
  • A traffic light methodology highlights areas of potential strength and development.
  • Housed in a modern, responsive, online survey system. Raters can complete on their phone, tablet, PC or Mac, anywhere, at any time. The simple and secure administration platform makes it easy to set up survey groups, monitor survey progress and download finished reports.


See this content on Genos International website.

For information about how to order EI Assessments contact Camelia Petrus.

Inclusions

Introduction to Emotional Intelligence - Optional

Sales Behaviour Development Tips - Included