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The Art of Delivering Difficult Messages


Sometimes simple conversations can become highly emotional. Experiences like these cannot be easily forgotten and might lead to conflict avoidance by changing the subject, putting off a discussion until later, or simply not bringing up the subject at all.

Learning to communicate difficult messages is one of the most important personal, professional development skill a leader can have.

We play the role of a leader in so many situations: at work, at home, in our neighborhood, as a child, as a teenager, as a parent.

Leadership is present in all our aspects of life: External world: work and family and our internal world: self.

Who is this workshop for?

  • Anyone who is struggling for words when they must deliver a 'difficult to communicate' message.

  • Anyone who would like to know how to be direct and avoid mixed messages.
  • Anyone who would like to become equipped to deliver difficult messages effectively while coping with awkward reactions or responses to the message they deliver.

Learn how to be better equipped as a leader and discover what holds you back from communicating the 'not so good’ news.

In this 2.5 HOUR interactive workshop you'll also discover:

  • Confidence within yourself when communicating or dealing with the many personalities you encounter every day in your personal life and at work.

  • The ability to navigate social situations with grace, so there are no hard feelings while finding a diplomatic way to communicate.
  • Setting a good example by practicing integrity and honesty in all dealings.


Lynch & Associates Ltd. provides accounting, tax and business development services essential to expand and grow an existing business or establish a new business.

Our senior Consultant, Camelia Petrus is a Topic Leader on the alliance of Business and Personal Development. This leads to the improvement of the quality of Leadership Communication in NZ’s corporate world.

Camelia utilises Neuroscience of Emotion to improve Empathy and Relational skills in leadership.

Neuroscientists have cracked the “code” used by the human brain that controls how experiences are processed.

Committed to the Psychology of Communication, Camelia has taught Emotional Competence and Emotional Intelligence in Leadership since completing her PGDip. in Work Psychology at Massey University, Auckland.

Reserve your seat today


Tuesday, 10 September 2019

Tuesday, 10 December 2019


The Beacon Conference Room,

Level 5, 60 Parnell Road, Parnell, Auckland, New Zealand


Please get familiar with the area before you arrive. Street parking is available on Parnell Rise. Secure parking in Wilson Carparks.