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Leadership and Workplace Behaviour

Applied Emotional Intelligence

Every single day we make decisions. 

We might decide that plan B is actually better than plan A and the choice we make sometimes is based on gut feelings. Understanding the source of these feelings, especially as a leader, is the starting point on the journey to becoming great. 

What distinguishes leaders who inspire performance, team work and workplace general well-being, is usually their level of emotional intelligence (EI). That is seen in their ability to recognise, understand and positively influence feelings and consequently behaviours of others.

In cross-cultural teams, the complexity of interactions, of emotions and how they are expressed, or working with such teams under pressure, could be challenging for someone with a lot to "become".

Our assessment tools, can identify areas of leadership that could be improved with training. Improved awareness of self and others, focus, resilience, the ability to positively influence and motivate others are achieved through the development of core Emotional Intelligence skills in both Leadership and Workplace Behaviour.  

The following links and content describe the importance of measuring (assessing) EI before planning training sessions for the leaders in your organisation.

Great organisations need great people!

Actually, they need champions!!!

All our EQ measuring (assessment) tools are listed here: 

All our classes and training programmes are listed here:

  • Leadership
  • Workplace Behaviour
  • Recruitment
  • Sales and Customer Service/Client Relationship
  • Workplace Emotional Climate

Why measure the EQ level

The Genos Assessments measure how well leaders in the organisations or team members demonstrate emotionally intelligent workplace behaviours in comparison to others. The better they demonstrate the behaviours measured, the more effective their relationships and work are.

The results clearly indicate areas where there is room for improvement. 

Self Report 

This individual assessment report presents how well an individual believes they demonstrate emotionally intelligent workplace behaviour, and how important they believe it is to do so.

180° EI Feedback Report

This report presents how well an individual demonstrates emotionally intelligent workplace behaviour, how important it is to colleagues that they do so, and qualitative comments from raters.

360° EI Feedback Report

This report presents how well an individual demonstrates emotionally intelligent workplace behaviour, how important it is to their manager, their direct reports, peers and others that they do so. 

Assessments - Key Features 

  • Interpretation of results is engaging and readily accessible with our beautifully presented reports
  • Bench-marked results provide a comparison with others self-assessed results and the report outlines the type of behaviours associated with being emotionally intelligent in the workplace.
  • Raters provide free written responses for each competency assessed. These are captured in the Feedback Report and help understand the context behind rater responses to assessment questions.
  • Potential for strength and development is highlighted.
  • Housed in a modern, responsive, online survey system, raters can complete it on their phone, tablet, PC or Mac, anywhere, at any time.

  • The Emotionally Intelligent Leaders
  • The Resilient Leader
  • The Engaging Leader
  • The Mindful Leader
  • Ignite  - comprehensive program for leaders

Why training

Who wouldn’t want a higher level of emotional intelligence? Studies have shown that high levels of emotional intelligence boost career success, mental health, relationship satisfaction, humour, and happiness. Higher levels of Emotionally Intelligent Workplace Behaviour is also the best antidote to work stress and building your personal resilience. So can you improve your emotional intelligence and how best is this done? What kind of role model is the leader in the workplace?

The Workplace Emotional Intelligence program approaches the study of organisational behaviour from the perspective of human possibility, with a special concern for the dynamics and processes of development and for creating new knowledge of individual, group, and organisational processes of learning, development and transformation.

Our programs transfer cutting-edge content, assessments, frameworks, and tools into practical behavioural change that endures and has impact. The programs present a holistic approach to development by improving both foundation and functional skills for the modern workplace. 

Our programs have been expertly designed, tested and shown to deliver tangible improvements in business outcomes. 

All programs:

  • have a duration of one day, but could be delivered over two half day sessions.
  • contain an introduction to the neuroscience of emotions, emotional intelligence and the Genos model of EI.
  • integrate the Genos 180° Feedback Assessment.
  • provide workbooks personalised per participant, embedded with summary assessment results.
  • leads to effective and targeted action planning.
  • contain specific enhancement content focusing on the topic of the program.

Defining Emotional Intelligence (EI)

Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” 
Why is EI important?
While emotional intelligence isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas. Emotional intelligence is also not a static factor — to the contrary, one’s emotional intelligence can change over time and can be developed in targeted areas. 

The Leadership and Workplace Behaviour Model


Phone: +64 9 366 6005