Workplace Emotional Intelligence
Corporate Training and Business Development
The Workplace Emotional Intelligence program approaches the study of organizational behaviour from the perspective of human possibility, with a special concern for the dynamics and processes of development and for creating new knowledge of individual, group, and organizational processes of learning, development and transformation.
Workplace Emotional Intelligence is focused on providing high-quality training, support, feedback and advice on an individual or group basis to improve personal effectiveness in the business and corporate environment.
With a variety of offerings to choose from, we're sure you'll be happy working with us. Look around our website and if you have any comments or questions, please feel free to contact us.
Defining Emotional Intelligence (EI)
Why is EI important
What could be achieved with Emotional Intelligence training
Self-Regard is respecting oneself while understanding and accepting one’s strengths and weaknesses. Self-Regard is often associated with feelings of inner strength and self-confidence.
Self-Actualization is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.
Emotional Self-Awareness includes recognizing and understanding one’s own emotions. This includes the ability to differentiate between subtleties in one’s own emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of oneself and others.
Emotional Expression is openly expressing one’s feelings verbally and non-verbally.
Assertiveness involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner.
Independence is the ability to be self directed and free from emotional dependency on others. Decision-making, planning, and daily tasks are completed autonomously.
Problem Solving is the ability to find solutions to problems in situations where emotions are involved. Problem solving includes the ability to understand how emotions impact decision making.
Reality Testing is the capacity to remain objective by seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective.
Impulse Control is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making.
Flexibility is adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.
Stress Tolerance involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.
Optimism is an indicator of one’s positive attitude and outlook on life. It involves remaining hopeful and resilient, despite occasional setbacks.
Interpersonal Relationships refers to the skill of developing and maintaining mutually satisfying relationships that are characterized by trust and compassion.
Empathy is recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another’s perspective and behaving in a way that respects others’ feelings.
Social Responsibility is willingly contributing to society, to one’s social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community
For leaders, having emotional intelligence is essential.
Here is a simple question to answer: Who is more likely to succeed? A leader who is not in control of his/her emotions, unbalanced, inconsistent, stressed? Or a leader who stays in control, and calmly assesses any situation?
According to Daniel Goleman, an American psychologist who helped to popularize EI, there are four main elements of emotional intelligence:
- Social awareness.
- Relationship management.
The more that you, as a leader, manage each of these areas, the higher your emotional intelligence. Let's have a look at each element in more detail and examine how you can grow as a leader.Reactive thoughts and behaviours tend to sabotage our efforts to build and maintain harmonious relationships with self and others, at home, at work or in the society.
Thoughts and behaviours can be understood and changed. Bringing intelligence to our emotions is a smart decision that has the potential to redirect sabotaging emotional reactions into constructive responses wherever and whenever they are needed.
Being emotionally intelligent means being in control of your own life, (smart) choices, decisions, emotions, reactions and responses to what life throws at you.
We are focused, highly specialised and trained in Emotional Intelligence and Comapssionate Communication.
Our Emotional Intelligence seminars, workshops and training programmes create awareness and provide tools for breaking old patterns and learning new behaviours.
Bottom Line Benefits of Bringing Intelligence to Emotion in the Leadership
- Greater sales – by 50%;
- Greater productivity – by 20%;
- Lowers staff turnover – by 60%;
- Job satisfaction – by 30%;
- Improved risk management, lower accident rate;
- Very good customer service achieved through higher empathy skills;
- Improved financial performance.
- Know and understand their team members' attitude and behaviour;
- Know when and how to treat the employee in a way that they feel valued;
- Know when and how to empower their employees and achieve volunteered cooperation;
- They are extraordinary listeners ; they hear what's behind the choice of words of the speaker, which is usually simply a need;
- Know how to communicate praise and criticism factually, as helpful information to be acted on;
- Know how to easily motivate their team and help them become enthusiastic about the vision and mission of the organisation;
- Create and maintain harmony within the team members;
- Know how to deliver difficult messages in a way that the other person does not feel hurt or offended;
- Use human resources more wisely and know how to delegate smartly;
- Easily see what kind of support their people need;
- Hold themselves and others accountable;
- Guide other’s performance;
- Share the success credits;
- Lead by an extraordinary example.
- Members work in collaboration and they enjoy being part of the team;
- Team members cooperate voluntarily;
- Inclusion is valued;
- They are more focused and productive;
- The morale is high, they value joy and sense of humour;
- Decisions within the team are value based;
- Integrity is valued;
- They are pleased with their roles and tasks;
- Job and company engagement;
- Clear and meaningful communication;
- They have no interest in gossiping or in wasting time and energy with inappropriate teasing or bulling;
- Improved bottom line for the business.
How can you develop emotional intelligence within your organisation and help your leaders continually grow in this?
Workplace Emotional Competence – Training Programme
The Emotional Intelligence side of the training programme offers the theoretical background. It helps participants understand and name the emotions that they are feeling, what their emotions mean, and how these emotions can affect themselves and other people.
Nonviolent Communication (NVC) is a complex and well-structured communication process designed to put the Emotional Intelligence concepts to work.
During the workshops, the participants get to experience, practice and develop the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. It also contributes to the development of mindfulness and responsibility regarding the way we think and the way we communicate with self and others.
A study of over 40 Fortune 500 companies revealed that with EI training, they achieved for their organisation:
- Greater sales. Sales people with high emotional intelligence out performed those with medium to low EI by 50%.
- Greater productivity. Employees with a high EI were 20 times more productive than those with a lower score.
- Staff retention. With Emotional Intelligence training, staff retention has been increased by 67%.
- Improved risk management: persons with a low emotional intelligence score were more likely to have accidents on the job.
- Amazing customer service. EI training develops a high level of empathy. One year after opening, the new dealership was rated in the top 10% of the auto companies 200 plus dealers for both sales and customer satisfaction.
- Better organizational communication. Companies who do a better job of communicating with their employees outperform those who do not financially.
The hidden driver of excellence! The “missing link” that equips leaders to be brilliant.